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Complaints procedures9. Training and competencyThe regulatory requirements for staff training and competency with regard to complaints.
One of the object...
Shortened demo course. See details at foot of page. ...nt of a customer. At least a...
Shortened demo course. See details at foot of page. ...propriate. The regulator published a plethora of information about complaints handling and actions to be taken by firms in response to complaints.
The FCA expects firms to not only analyse and deal fairly with individual claims, but also to monitor trends where t... Shortened demo course. See details at foot of page. ...e in the public domain.How frequently should a firm’s staff verify that they have read and understood the firm’s complaints handling procedure and the regulatory requirements for complaints handling? Answer : Purchase course for answer |
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