Learning Material Sample
Complaints procedures1. Introduction Welcome to this course
The purpose of the course is to provide sufficient knowledge on the rules, regulations and guidance relating to complaints procedures for those working within the regulated financial services sector. The course covers both requirements and recommendations made by the Financia... Shortened demo course. See details at foot of page. ...e introductionWhat is a complaint? What is an eligible complainant? What to do on recognising a complaint Complaint acknowledgement Investigation The final response and the Financial Ombudsman Service Record keeping Training and competency End of course assessment Select the chapter you want to read from ...
Shortened demo course. See details at foot of page. ...along with the correct answers.
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