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Complaints procedures9. Training and competencyThe regulatory requirements for staff training and competency with regard to complaints.
One of the objecti...
Shortened demo course. See details at foot of page. ...ent of a customer. At least a...
Shortened demo course. See details at foot of page. ...propriate. The regulator published a plethora of information about complaints handling and actions to be taken by firms in respons...
Shortened demo course. See details at foot of page. ...domain.This now concludes the course information and you should be ready to take the assessment test in Chapter 10. |
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