Learning Material Sample
Complaints procedures6. InvestigationThe type of investigation that the regulator expects firms to undertake when considering a complaint. For both the firm and the complainant it is material to discover the root cause of a complaint and the regulator expressly demands that complaints are not rejected out of hand and that each complaint is properly investigated.
Th... Shortened demo course. See details at foot of page. ... and the complaint.The sorts of action that would be expected are: File review Staff interviews and consultation Consultation with third party providers if relevant Further information from the customer if needed P...
Shortened demo course. See details at foot of page. .... The manager, supe...
Shortened demo course. See details at foot of page. ...this is possible. |
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