Introduction
This page provides you with information concerning our collection and use of personal data. If you have any queries regarding this page, please do not hesitate to use get in touch using the contact us form.

Legal basis
We collect, control and process your personal information because this is necessary to provide you with information, answer any queries you may have and for the provision of our services to you. Contractual necessity is therefore the lawful basis for collecting, controlling and processing your personal details. We do not request or process any sensitive personal data. 

It is entirely up to you as to whether or not you choose to provide us with any personal information. If you choose not to, we simply may not be able to assist you.

We do not use your personal data for marketing purposes nor will we share your data with any other organisation for marketing purposes.

What data we collect & what do we do with it
Completing our contact us form - if you contact us via the web form on our website your data will be protected by G Suite from Google and will be transmitted to us via email. 

Calling our business line - this number will normally take you to our answering service provided by All Day PA. Your message will then be transmitted to us via email. 

What we will do with your enquiry
Once we have responded to your enquiry your data will be stored in the G Suite mail system provided by Google. 

Doing business with us
In order to provide online website based training services we will require your name and email address. Your name and email and information relating to the online training that we provide for you will be stored on our encrypted server. You have the option to record your organisation name and your address, they are used only to populate your CPD certificate. Most of our processing involves electronic communications with you at your request. We will not share your personal information with other companies without your express authority except if the firm is sold or where we are required to do so by law.

We accept online card payments through a company called WorldPay who use a high level of digital encryption. They have the same high level of security as any other online banking transactions. We do not store any credit card details on our own servers.

The information we collect about you is used solely for the purposes for which it was provided. We will never use your data or share it for marketing purposes.

News update service
We will store your name and email address with a data processor called Interspire to enable us to communicate with you and provide service related updates to you.

Your rights
Under data protection law you have the right to ask us for a copy of the information we hold about you, and to have any inaccuracies corrected or removed. You may also ask us to delete all personal data held by us.

To do this or if you have queries about data protection please use the contact us form.

Where we store your Personal Data
All the data that we collect is stored on our encrypted server or back-up drives. 

IP Addresses and Cookies
Our website uses cookies purely to enhance your experience.

(A cookie is a piece of information that is stored on your computer’s hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.)

Vital cookies
Ones that are essential to the operation of the website. These cookies enable a site to remember text entered in a page within the same session or to remember whether a user is logged in or not, the site cannot function without them.

Performance cookies
Performance cookies, which collect information about website usage to enhance the web experience. Examples of these include website analytics (i.e. Google Analytics) and ad-response rates (where data is collected exclusively for calculating click-through rates). They don’t collect information that can identify a particular visitor. These cookies are usually persistent and have fairly long expiry rates.

Functionality cookies
These remember the choices that users make within a web page, such as usernames, language or region to provide an enhanced, more personalised web experience. They cannot track your activity on other websites and are anonymous. 

Any changes we may make to our privacy policy in the future will be posted on this page.