Learning Material Sample
Complaints procedures4. What to do on recognising a complaint?The actions to be taken on receipt of a ‘hard’ complaint. The complaint can be dealt with according to any procedu...
Shortened demo course. See details at foot of page. ... should be left to the FOS to adjudicate on this matter.Speedy resolution There are different rules applying to complaints that are resolved speedily, within three business days. A business day is defined as Monday to Friday excluding bank holidays for purposes of this rule. The procedures allow firm’s to quickly put things right without recourse to the full complaint handling procedure and also for the FCA to gain statistics around speedily resolved complaints. This enabl... Shortened demo course. See details at foot of page. ...mer is forced to pay more tax than necessary. The firm agrees and compensates the client to their satisfactionA firm has failed to deliver on-going services to a client, the client complains and agrees to accept a full refund of fees for the period in question A deadline for a withdrawal has been missed because the firm failed to act on instructions. The firm agrees to compensate in respect of extra tax that becomes payable If speedy resolution is not possible then the full prescribed complaints procedure must be followed. This is described in the following chapters.
What document must a firm issue to a complainant if their complaint is resolved within 3 days? Answer : Purchase course for answer |
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