Complaints procedures

3. Who is an eligible complainant?

In this chapter we will consider who is classed as an eligible complainant, how eligible complainants must be treated in accordance with the FCA’s DISP rules and entitlement to recourse via the Financial Ombudsman Service (FOS).

Eligible complainants

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Our online courses page lists details of all our courses. For more details on the above course see;

• Complaints procedures online course
• CPD and diploma studies system
• Compliance online courses