Complaints Procedures Online Course

Posted May 09, 2012

We have added a Complaints Procedures Online Course to our CPD and Gap fill system, as detailed below.

For firms looking for multiple access to this or our Financial crime and Data protection online courses please contact us with the numbers that require access and we will provide further information and costs. All assessment results and CPD times are provided on our CPD certificate and we can also provide a management report to the firm.

Complaints Procedures Online Course
The purpose of the course is to provide sufficient knowledge on the rules, regulations and guidance relating to complaints procedures for those working within the regulated financial services sector.

At least annually all staff of authorised regulated firms should verify that they have read and understood the firm’s complaints handling procedure and the regulatory requirements for complaints handling.

Syllabus learning objectives
By the end of this course, you will:

  • Understand what constitutes a ‘complaint’ within the meaning of the rules
  • Know how to identify and deal with a complaint
  • Be able to explain the procedures for each stage of a complaint
  • Identify eligible complainants

Content
The course is made up of these 10 chapters:

  1. Complaints Procedures Course Introduction
  2. What is a complaint?
  3. What is an eligible complainant?
  4. What to do on recognising a complaint
  5. Complaint acknowledgement
  6. Investigation
  7. The final response and the Financial Ombudsman Service [FOS]
  8. Record-keeping requirements
  9. Training and competency
  10. Assessment test

Assessment details
The course assessment contains 10 questions taken at random from a question bank. Your results will be emailed to you on completion and your CPD certificated updated and 1.5 hours CPD time will be added.

You will need to get 70% (7 or more questions correct) or more to pass. If you fail then further assessments can be taken.

Discounts and free online learning skills course
Discounts are available when your purchase includes 2 or more training modules, see here for details. All purchases include a free learning skills online course.

Best regards

gap fill

Wizard Learning Ltd
www.wizardlearning.com

Provider of award winning online training and CPD for financial advisers and financial services professionals

We are committed to helping you gain higher level qualifications and maintain this knowledge through effective continuous professional development.

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